Our website aims to meet Level AA success criteria from the Web Content Accessibility Guidelines (WCAG) 2.0. If you experience any accessibility issues, contact us.  

HTML

We publish content in HTML format on our website whenever possible.

Some of our content is provided in Portable Document Format (PDF) only. If you have difficulty accessing PDFs, contact us.

Navigating the website

Mouse alternative

You can move through the website using the Tab key. To select a menu item or link, press Enter. To go back, press the Shift and Tab key.

This will be of particular use to those who have trouble using, or prefer not to use, a mouse or other pointing device.

Changing your text size

You can make the text on our web pages bigger (or smaller). This might make it easier for you to read the screen.

Microsoft Edge

• Click on ‘Settings and more’ (the three dots located in the top right of your browser window).

• From the drop-down list select settings.

• Under the appearance tab, scroll down to the Fonts section and choose a font size. Experiment with the different sizes until you find one that best suits you.

Mozilla Firefox

• Click on the menu button (the three horizontal lines located in the top of your window).

• In the General panel, go down to Language and Appearance.

• Under Fonts and Colours section, use the drop-down menus to select different font sizes.

• Experiment with the different font sizes until you find one that best suits your needs.

• Click OK to close the Fonts window.

Google Chrome

• Click the customize and control menu icon (three vertical dots located in the upper-right corner of the browser window).

• Select settings from the drop-down menu.

• In the left navigation menu, click the ‘Appearance’ option.

• Once you have opened this section, click the drop-down menu in the Font size entry.

• Select the desired font size to set as default.

• Experiment with the different font sizes until you find one that best suits your needs.

Other browsers

• Please refer to your browser's help for instructions.

Note: Changing your font size in this way will affect all web pages you visit, not just our website.

Changing your font colours

Not everyone can view all colours well. Some colours are clearer for people than others, so web browsers let you change this setting so that it makes it easier to read a web page.

Please refer to your browser's help for instructions on changing font colours.

Note: Changes made to your font or text colour in this way will affect all web pages you visit, not just our website.

Changing your font style

Some font styles are clearer than others, so web browsers let you change this setting to make it easier to read a web page.

You may find it easier to read the information on our site by changing the font style in your web browser to suit your needs.

Microsoft Edge

• Click on ‘Settings and more’ (the three dots located in the top right of your browser window).

• From the drop-down list select settings.

• Under the ‘Appearance’ tab, scroll down to the fonts section and choose the option to customise your font.

• This page will then let you customise all every variety of text you will encounter on any webpage to the font you desire.

• Experiment with the different styles of font until you find one that best suits your needs.

Mozilla Firefox

• Click on the menu button (the three horizontal lines located in the top of your window).

• In the ‘General’ panel, go down to ‘Language and Appearance’.

• In the ‘Fonts and Colours’ section, use the drop-down menus to select different styles of font.

• Experiment with the different styles of font until you find one that best suits your needs.

Google Chrome

• Click the customize and control menu icon (three vertical dots located in the upper-right corner of the browser window).

• Select settings from the drop-down menu.

• In the left navigation menu, click the Appearance option.

• Once you have opened the Appearance section, click on the ‘customise fonts’ section.

• This page will then let you customise all every variety of text you will encounter on any webpage to the font you desire.

• Experiment with the different styles of font until you find one that best suits your needs.

Other browsers

• Please refer to your browser's help for instructions.

Note: Changes made to your font colours in this way will affect all web pages you visit, not just our website.

Mobile device view

When accessing our website on your mobile device, we recommend you use Microsoft Edge, Safari or Google Chrome web browser applications. Using one of these applications will ensure you enjoy a positive user experience while accessing our website, as the design and functionalities perform best on these applications.  

Uploading documents 

Uploading documents to us online is safe and convenient. Tax practitioners can submit most documents through My Profile. 

If you need to upload documents when submitting an online request, we only accept documents using one of the following file types:   

• jpg 

• jpeg 

• png 

• pdf 

• doc 

• docx 

• xls 

• xlsx. 

We cannot accept documents greater than 8 MB. If your document exceeds this limit, you will need to reduce its size before uploading.  

To reduce the size, consider saving your document as a PDF, minimise the image resolution, or compress your document by saving as a zip file.  

Feedback

We welcome your suggestions and comments. Please contact us if you are having any accessibility issues with our site.

More information

Below are links to web pages with support information for various web browsers:

• Microsoft Edge: Accessibility tools for Microsoft products

• Mozilla Firefox: Accessibility features in Firefox

• Safari: Safari - Support

• Google Chrome: Chrome - Support