Every 6 months we conduct a bi-annual survey across a sample of both tax practitioners and consumers. The survey, which first commenced in September 2019, helps us to understand:

• consumers’ trust in registered tax practitioners
• usage and effectiveness of our public register
• awareness and effectiveness of Tax Practitioners Board (TPB) as a regulator.
•  It also guides us with several internal performance measures which help us run and manage the TPB effectively.

We’ve just completed analysing the 8th survey, conducted in October 2023. Below are some key findings:

• Where consumers use a tax practitioner, 31% of them use their services multiple times a year.
• Trust in tax practitioners remains high with 89% of respondents saying that they trust their tax practitioner completely.
• Only 11.5% of consumers are unsure if their tax practitioner is a registered agent or not, the lowest across all 8 surveys.
• Consequently 88.5% of consumers do know that their tax practitioner is registered with the TPB.
• 67% of consumers report using the same tax practitioner for 5 years or more. This is the highest level across all 8 surveys.
• Over 90% of tax practitioners access our advice and guidance more than once a year and find it useful.

Looking ahead, the next survey (wave 9) is scheduled for April 2024. We extend our gratitude to all tax practitioners who have participated in any previous survey and encourage those who receive the survey in the future to take part in it. Your valuable input helps us improve our services and understanding of the industry. Survey results for April's survey will be available in July 2024.